Terms & Conditions

Return Policy

        Our return policy is simple. Within 14 days of receipt of your order, you may return the standard products subject to the following conditions.

  • All Returns must be Pre-Paid basis
  • Discrepancies should be reported within 48 hours of receipt of your order
  • Original Packing & Carton Labels should remain intact for our verification while returing goods
  • Returns will not be accepted without Return Authorization Number (RMA#)
  • Re-Stocking Charge of 15% is Applicable
  • Used or Washed items are not returnable
Items that are not returnable are:

  • Damaged products and those not in a re-sellable condition or which are used
  • Special Order products
  • Custom manufacture products
  • Sample Orders (with exemption of Black Magic or Color Magic Towels)
  • Products without original packing
RMA # (Return Authorization Number)

To return any product, please contact us via email to request a Return Authorization Number. Indicate the reason for your return and put "Return Authorization Request" as the subject of the email. (Packages will not be accepted without a Return Authorization Number.) Once you receive a Return Authorization Number is sure to include any packaging slips and wrap the package securely. Include your name, address, phone number, copy of receipt and email with your return package. Write the Return Authorization Number on the box and on the copy of the sales invoice inside the box. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. Orders that are returned that are non-refundable will not be refunded.

Refused Orders

Products that are refused when UPS or other carriers attempt to deliver the product(s) are assessed a minimum of 15% restocking fee plus all shipping charges.

Refunds

We will gladly refund your purchase order price upon receipt of your returned product.Please note that we can refund shipping and handling charges only if it is a result of our error. For items that are returned, we charge a minimum 15% restocking fee. Accepting the return is at our sole discretion. Returns after 14 days will not be allowed. Please contact us if you have any questions.

Damaged Goods

We provide great care in packaging and shipping our products out to you, our valued customers. We have less than 1% return rate for damaged goods and everything we ship is in excellent condition when it leaves our facility however sometimes when shipping products via different carriers such as UPS or motor freight, some packages may get damaged while in transit. In the event you should receive any product from us damaged, you should do the following:

  1. Do not accept delivery of the product(s) and notify the carrier (such as UPS or motor freight) at the time of the attempted delivery that the product or package was damaged. The product would then be shipped back to us from the carrier and a claim would be made by us to the carrier for the damaged products. In the meantime, we would promptly re-ship you a new product(s). In the event that the package was accepted because you weren't there when the delivery person delivered it and the box and/or contents were damaged, include the tracking number(s) with your correspondence to us. Let us know if the box was damaged on the outside and a description of the damage to the product(s)

  2. Contact us immediately via email / fax (773-856-5350)  and notify us that the package was received damaged and you refused the delivery.The package would then be sent back to us from the carrier and we would file a claim with the carrier.In the meantime, we would promptly ship you a new product(s)

Deliveries made by motor freight (such as UPS, FEDEX, DHL, Yellow Freight, etc.) require a signature from the party receiving the order. The signature indicates that you received the product or package in good condition and the product or package was not damaged. This signature indicates your responsibility that you inspected the material and that it was received in good condition. Neither motor freight companies nor our company will be held liable after this point. As always, read before you sign.

Deliveries made by UPS or Federal Express often times do not require a signature.Notification of the damaged product(s) must be made by email to our company within 2 business days or on the same day to the carrier. Claims made after this point will not be received and it will be your responsibility to handle the claim with the carrier.

In any event you should receive any product damaged, please contact ASAP by email.Include how the package was received, how you opened the package, when you noticed the damage, and on what date you received and discovered the damage. Any additional information is helpful in order to process the claim.

 

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